UVRENA · WARRANTY INFORMATION

Learn about our 2-Year limited warranty, what it covers, and how to request support for your lighting.

2-Year coverageProduct careWarranty support

Last updated: October 21, 2026

This Warranty Policy describes the limited warranty provided by Uvrena, operated by Lunivon Limited, for eligible lighting fixtures purchased from Uvrena. It supplements, and does not replace, any rights you may have under applicable consumer protection laws.

1. Warranty Period and Coverage

UVRENA warrants its lighting fixtures against defects in materials and workmanship under normal indoor residential use for two years from the date of delivery. Coverage applies to manufacturing defects arising during the warranty period, subject to the terms below. Keep your order confirmation or other proof of purchase.

2. Inspect Before Installation

Before installing your fixture, carefully unpack and inspect the lighting fixture, hardware, finish, glass, stone components, shades, canopies, and packaging, as applicable. If anything appears damaged, missing, or inconsistent with your order, do not install or use the affected item. Contact support@uvrena.com promptly and retain the product and all packaging for review.

Reporting a problem after installation does not automatically eliminate any rights or warranty coverage that otherwise apply.

3. What Is Not Covered

To the extent permitted by applicable law, this limited warranty does not cover damage or conditions caused by:

  • Normal wear and tear, aging, or cosmetic changes from ordinary use.
  • Natural variations in stone, glass, metal, or finishes that are not manufacturing defects.
  • Replaceable light bulbs and other consumables, unless defective coverage is required by law or expressly stated in the product listing.
  • Improper installation, assembly, wiring, maintenance, or repairs.
  • Incorrect voltage, incompatible bulbs, excessive wattage, or unsuitable dimmers, drivers, or control systems.
  • Unauthorized alterations, misuse, abuse, accidents, or use contrary to product instructions.
  • Exposure to unsuitable moisture, humidity, weather, or outdoor conditions when the product is intended for indoor use.
  • Improper cleaning, abrasive materials, or harsh chemicals.
  • Damage caused by the customer, installers, contractors, or other third parties rather than a manufacturing defect.
  • Damage during return shipping resulting from inadequate packaging or handling, except where responsibility rests with Uvrena or applicable law provides otherwise.

Damage during original delivery is handled through our shipping and after-sales support process and is not automatically excluded from your legal rights merely because it is not a manufacturing defect.

4. How to Request a Warranty Review

Email support@uvrena.com with the following information:

  • Your order number and product name.
  • The date of installation, if the fixture has been installed.
  • A clear description of the issue and when it began.
  • Clear photographs or a short video showing the issue, where reasonably available.

We may request reasonable additional information to help determine whether the issue relates to manufacturing, installation, bulbs, controls, electrical supply, operation, or site conditions. If you believe the fixture presents an electrical or other safety hazard, stop using it, disconnect power when safe to do so, and consult a qualified electrician.

5. Possible Resolutions

After reviewing the claim, Uvrena may offer troubleshooting guidance, replacement parts, repair assistance, a replacement fixture, or an appropriate refund, depending on the verified issue, product condition, parts availability, and applicable law. Any remedy will be provided in accordance with your statutory rights, including where the law requires a particular remedy or allocation of costs.

Please do not discard, modify, uninstall, or return the affected product before receiving written instructions from our support team, unless action is necessary for safety or required by law. We will explain any return or inspection arrangements when applicable.

6. Care and Maintenance

Turn off and disconnect power before cleaning, where safe and appropriate. Use a soft, dry cloth. Do not use abrasive pads, harsh chemicals, or spray liquids directly onto electrical components. Follow any product-specific care and installation instructions supplied with your fixture.

7. Your Legal Rights

This limited warranty is an additional voluntary warranty. It does not exclude, restrict, or replace non-waivable rights or remedies under applicable federal, state, or international consumer laws. Depending on where you live, you may have rights relating to faulty, damaged, misdescribed, or nonconforming goods that apply independently of this warranty and may extend beyond its 2-Year period.

For U.S. customers, any limitations on implied warranties or remedies apply only to the extent permitted by federal and state law. Some states do not permit certain exclusions or limitations. For customers in the United Kingdom, European Union, and other jurisdictions, mandatory statutory consumer rights remain unaffected.

8. Contact and Company Information

Email: support@uvrena.com

Lunivon Limited (Uvrena)
Company Number: 16683696
Registered in England and Wales
Registered Office: 5 Brayford Square, London E1 0SG, United Kingdom

The registered office is not a return address unless our support team confirms otherwise in writing. For delivery damage or returns, please also review our Shipping Policy and Refund Policy.