Shipping policy

Last updated: September 7, 2026

This Shipping Policy explains how Uvrena, operated by Lunivon Limited, handles order processing, shipment, tracking, delivery issues, and shipping delays.

1. Shipping Availability and Charges

Available shipping destinations, shipping methods, and any applicable shipping charges are shown during checkout based on the delivery address and the items in your order. If a destination or shipping method is unavailable, the checkout may not allow that option.

2. Order Processing and Shipment Timing

Orders are typically processed within 1–2 business days after payment is confirmed. Orders placed on weekends or holidays will be processed on the next business day. We ship from warehouses around the world.

Estimated transit times after shipment are shown below:

Destination	Estimated Transit Time
United States	5–9 days
United Kingdom	6–8 days
Canada	10–15 days
Australia	10–15 days
All Other Destinations	13–18 days

3. Delays

If we learn that we cannot ship within a promised shipment time, we will provide an appropriate delay notice and, when required by applicable law, give you the option to agree to the revised timing or cancel the affected order for a refund. Carrier transit delays that occur after shipment can also happen for reasons outside our direct control, but our support team will assist with available tracking information.

4. Tracking

When tracking information becomes available, we normally provide it through a shipping confirmation or order-status communication. A carrier may create a tracking number before the package receives its first scan, so tracking activity may take some time to appear.

5. Multiple Shipments

Items in the same order may sometimes ship separately. If your order is divided into multiple packages, you may receive more than one tracking number and packages may arrive on different dates.

6. Shipping Addresses

Please review your shipping address carefully before completing checkout. If you notice an error after ordering, contact us as soon as possible at support@uvrena.com. We will try to help, but we cannot guarantee that an address can be changed after an order has entered processing or shipment. Customers are responsible for providing a complete and accurate delivery address.

7. Duties, Taxes, and Customs

For international shipments, applicable import duties, taxes, customs charges, and related fees are included in the amount you pay to us. You should not be required to pay additional import or customs fees upon delivery.

If you are unexpectedly asked to pay an import-related charge before receiving your order, please contact us at support@uvrena.com before making payment so we can review the situation and assist you.

8. Damaged Packages or Incorrect Items

If your order arrives damaged or you receive an incorrect item, contact us as soon as reasonably possible at support@uvrena.com. Please include your order number and, when helpful, photos of the item, packaging, and shipping label. We will review the issue and provide an appropriate remedy consistent with our Refund Policy and applicable law.

9. Lost or Missing Packages

If tracking has stopped updating for an unusual period or a package appears to be lost, contact us so we can review the available tracking information and, where appropriate, work with the carrier. If tracking shows "delivered" but you cannot find the package, please first check the delivery area, household members, neighbors, building staff, and any carrier delivery details, then contact us if the package remains missing.

10. Order Tracking Help

For tracking instructions, visit our Order Tracking page. You can also contact:

Email: support@uvrena.com
WhatsApp: +1 (702) 358-6098

11. Company Information

Lunivon Limited (Uvrena)
Company Number: 16683696
Registered in England and Wales
Registered Office: 5 Brayford Square, London E1 0SG, United Kingdom